Shipping policy

We ship using Australia Post and a number of different couriers on your behalf. We ship within 5 -10 working days of your order being received (most within 5 working day). In the extremely unusual event that a parcel is not received, you must contact us within 25 days of the shipment date so we can investigate as couriers hold tracking information for certain amounts of time to investigate.

Pickup:

Pick-ups are from 3 Little Tamban Rd Eungai Creek NSW 2441. Pickups are free of charge and are available by negation of a mutual time. Pick up times are 8am – 5pm Monday to Friday. You must have an order placed and paid for before pickup. No drop-ins and cash payments, sorry.

Signature on Delivery:

By default, your order will need to be signed for on delivery. You can give authority to leave details in the checkout which we will write on your parcel. Please note by waiving the signature on delivery option, you then take full responsibility of the order. The item is deemed delivered when the courier marks the item as delivered – effectively signing on your behalf and our responsibility ends at this point. You should be confident that it is safe to leave when choosing this option.

Free Shipping and $14.95 Capped Shipping Rate.

Wholesale Customers:

These rates are for our retail customers only. Wholesale customers pay shipping at cost – please refer to our wholesale customers term and conditions here.

Retail Customers:

Note: Free and capped rates are a condition that we have the right to choose the cheapest delivery option be it Australia Post, TNT, Fastway or eParcel or other.

Free over $180 or capped to $14.95, Australia Wide.

We aim to dispatch all orders within 48 working hours and most go same or next working day. Occasionally it can take longer during busy periods or if we are caught short with stock. If we expect your order to take longer than 5 working days to ship, then we will contact you to explain why and offer an alternative if applicable.